As noted in our Terms of Services, the creator of a 3D design holds any copyrights to the content. We wish for the Pinshape community to freely share their creativity through ideas, designs, and commentary. Sharing your work through does not transfer the rights to your models to other parties including MatterHackers. If you believe that User listings or Content violates your copyright, please review the Procedure below for instructions on sending us a notice of copyright infringement. We are legally obligated to respond to any notices of copyright infringement we receive. It is the policy of the Company to terminate the user accounts of repeat infringers.

If you believe that any material on the Website is in violation of any copyright or other intellectual property rules or laws, please contact us so that we may address the issue.

MatterHackers is the owner and operater of The address of MatterHackers' Designated Agent for copyright takedown notices ("Designated Agent") is:

  •       MatterHackers Inc.
  •       20321 Valencia Cir., Lake Forest, CA 92630
  •       Email: copyright (at)

Procedure for Reporting Copyright Infringement

If you believe that Content residing or accessible on or through the Service infringes a copyright, you may send a notice of copyright infringement to the Designated Agent at the address above. Upon receipt of the notice, we will work expeditiously to disable access to the model on our site. Pursuant to Section 512 (c)(3)(A) of the Digital Millennium Copyright Act, a takedown request must include all of the following:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has been allegedly infringed; Identification of works or materials being infringed;
  • Identification of the material that is claimed to be infringing including information regarding the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that Shapeways is capable of finding and verifying its existence (in most cases this will be the URL of the product page);
  • Contact information about the notifier including address, telephone number and, if available, e-mail address;
  • A statement that the notifier has a good faith belief that the material is not authorized by the copyright owner, its agent, or the law; and
  • A statement made under penalty of perjury that the information provided in the notification is accurate and the notifying party is authorized to make the complaint on behalf of the copyright owner.

In all cases, if you do not receive a response from the Designated Agent within 10 days of submitting a complaint, please contact the Designated Agent again to confirm that we received your original complaint. As you may know, spam blockers sometimes reject important emails from unknown parties and delivery of physical mail may be delayed without notice due to any number of unforeseen circumstances.

Upon receipt of a takedown request, MatterHackers will make reasonable attempts to inform the potentially infringing user of the notice for removal, the reason for the removal, and may provide the potentially infringing user with a copy of the notice after removing any contact information of the submitter. MatterHackers will endeavor to remove the potentially infringing content in a timely manner. We take our users’ privacy seriously and will not disclose personal information regarding copyright takedown requests unless legally obliged to do so by a court order.

Filing a takedown notice against a model is a formal legal action that can have consequences both for the person filing the notice and the person receiving the notice. We strongly encourage you to research the law and/or consult an attorney to fully and accurately understand your rights before filing a formal takedown request. Please note that any person who knowingly materially misrepresents that material, Content or activity is infringing may be subject to liability for damages.

In an effort to be transparent in removing or restricting access to user-uploaded content, MatterHackers may make public any notices of infringement received (with personal contact information removed). This may include posting the notice to a public-facing website, among other methods.

After removing or disabling access to the material or Content pursuant to a valid infringement notice, MatterHackers will immediately notify the user responsible for the allegedly infringing material that it has removed or disabled access to the material. MatterHackers reserves the right, in its sole discretion, to immediately terminate the account of any member who is the subject of an infringement notification.

Procedure for Filing a Copyright Counter-Notice to the Designated Agent

If you believe you are the wrongful subject of an infringement notification, you may file a counter-notification with MatterHackers. As with the original takedown request, filing a Counter-Notice is a formal legal action with consequences both for the person filing the notice and the person receiving such notice. We strongly encourage you to research the law and/or consult an attorney to fully and accurately understand your rights before filing a formal takedown request.

Pursuant to Sections 512(g)(2) and (3) of the Digital Millennium Copyright Act, a Counter-Notice must supply the following information to the Designated Agent at the address above:

  • Your physical or electronic signature;
  • Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
  • A statement, under penalty of perjury, that the you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification of the content;
  • Your name, address, telephone number, and, if available, e-mail address and a statement that you consent to the jurisdiction of the Federal Court for the judicial district in which your address is located, or if your address is located outside the United States, for any judicial district in which MatterHackers Inc. is located, and that you will accept service of process from the person who provided notification under Section 512 (c)(1)(C) of the Digital Millennium Copyright Act or an agent of such person.

Upon receipt of a valid counter-notification, MatterHackers may forward it to the submitter of the original infringement complaint. The original Notifying Party (or the intellectual property owner he or she represents) will then have ten (10) days to notify us that he or she has filed legal action relating to the allegedly infringing material. If MatterHackers does not receive any such notification within ten (10) days, we may in our discretion restore the material to the Services.

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