I got this printer as a gift which means I couldn't get customer service to work with me, ever.
Long story short I've ever only printed two things with lots of struggling to make this thing work. And that is because someone up above must've been thinking of my interests, because getting this thing to work is nothing short of a miracle.
It's a 3D Printer so bad that it melted itself, quite literally. I have a small hole in the plastic near the build platform from the print head getting too close to it during a failed print.
To make things worse you can never get it calibrated and it will always try to calibrate itself before everything making huge wastes of time with the software doesn't work.
The internal keep your filament inside the printer idea is nice but sadly never worked once for me, you have to fill it through a little hole at the top externally.
I'm almost insulted that someone gave this to me from how poorly it works and how much of a headache it's been to even get partial functionality from. Never again will I use it. I'll throw it in the trash soon and keep the filament for whenever I get a proper 3D printer.