It is my first 3D printer and I am deeply impressed by the quality this printer produces. My first print had a perfect surface, clear edges and perfect spikes. The setup was very easy (had to restart it during the first heat-up phase due to some SW bug) and the use is intuitive and simple. The design of the printer I find personally very pretty and the build quality reminds me on Apple standards ... very good! The SW does what it is supposed to do in an intuitive way. I had no difficulties at all with it on Windows when it comes to SW installation, printing, firmware updates etc. Luckily I have my PC close to the Printer so I can use USB port, because the built-in Wifi shows a very weak signal, although the router is almost on the same desk ... !? Make sure that you read the full article on the supplier webpage, as you might end up with some more necessary tools than you initially think (washing, curing, one resin tank per material type, etc.) - but I guess you would need that for any other SLA printer too. My experience with sales and service is a bit unlucky, because the supplier in my country is new to this business and does not know much about his own products ... so, check out the Formlabs homepage first.